We are very proud of the Sincura Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; 24/7 from our London and worldwide offices.
We openly publish our feedback as we are proud of what you are saying about us. We read, reply and discuss every piece of feedback you submit and use it to constantly improve the service.
You can see below what you are saying about us; we don’t hide or delete any comments, You can see real-time graphs of our performance based on three metrics that you told us are important to you; speed of reply, quality of reply, and the suggested venues we put forwards plus. You can also read the comments you leave us.
Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough!
On average it takes less than 2 minutes for you to receive an acknowledgement that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within 1 business day.
In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.
We love to hear about how our team are interacting with you. This ensures we can offer priase where praise is needed, but also address and issue you may have. We are constantly training our staff to ensure you receive the highest quality of responses.
We ask for feedback on the venues that we book you in to. This ensures your experience matches our high standards, and allows us to constantly speak to venues and give feedback to them on your behalf.
See a breakdown of all requests, what you are saying, and how we are responding.
| WHO | TYPE | 💨 SPEED | 👍 QUALITY | 🏠 QUALITY OF VENUE | 🛎️ YOUR CONCIERGE | 🗨️ YOUR FEEDBACK | REPLY TO CLIENT | |
|---|---|---|---|---|---|---|---|---|
| WHO | TYPE | 💨 SPEED | 👍 QUALITY | 🏠 QUALITY OF VENUE | 🛎️ YOUR CONCIERGE | 🗨️ YOUR FEEDBACK | REPLY TO CLIENT |
Everyone has a favourite, from films, songs to flavour of ice-cream. Below you can see who your favourite concierge has been for the last month, based on the amount of positive feedback.